Refund and Cancellation Policy
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This page covers the right ground but has not been checked against the DPDP Act, the Drugs and Cosmetics Act, or the Consumer Protection (E-Commerce) Rules. It must be reviewed before the store goes live. It is excluded from search indexing until then.
Within 7 days of delivery, you can return a product for a replacement or a refund, as long as it is unopened, sealed and in its original packing.
Uroots prepares and dispatches every order with care. We value customer satisfaction and strive to provide products in the best possible condition, free from damage. Due to the nature of pharmaceutical and healthcare products, we follow strict regulatory guidelines.
However, we strongly advise you to check your orders upon delivery and contact us if there are any discrepancies within 0-7 days.
When do we accept returns?
We provide a 7-day return window in the following cases only:
- Product(s) are damaged, broken, or tampered with.
- The product(s) delivered do not match your order - items are different from what you ordered.
- The product has expired or is near its expiry date (less than 3 months before the expiry date).
- Packaging is intact, and the seal is not broken; partially used or opened products are not eligible for return.
- The batch number of the product matches the one mentioned in the invoice.
Note: Please inspect your order at the time of delivery. If the delivery box is damaged or tampered with, do not accept the order.
Non-returnable items
- Opened, partially used products; the seal should be intact.
- Products without original packaging, invoice, or price tags. We will not accept returns if the barcode, serial number, or price tags are not intact.
- Prescription medications, for example, our finasteride tablets.
- Products marked as "non-returnable".
- Wrong order placed at the customer's end is not eligible for return.
How to raise a return request
To initiate a return, reach out to us at care@theuroots.com or text us at the WhatsApp number +91-6399110555 within 7 days of delivery.
1. Mention the Order ID, reason for return, and photos of the product/packaging in the email/text.
2. Our team will verify the complaint within 48 hours of receipt.
3. If the claim is verified, we will either initiate a refund or arrange a reverse pickup for replacement.
4. For a refund, please provide the following details to our customer support team: Bank Name, Account Number, Account Holder's Name, IFSC Code. UPI IDs are not accepted for refund initiation.
5. Once the refund is processed, it will take 5-7 business days to reflect in your bank account.
Order cancellation
Orders may be canceled before dispatch by contacting our support team. Once dispatched, orders cannot be canceled.
Contact us
For any refund-related queries or assistance, please contact us at: care@theuroots.com
- The URoots (URoots) reserves the right to modify the refund and cancellation policy at any time without prior notice.
- Please check our official website regularly for the most recent policy updates.